Shipping Policy
Last updated: June 2026
1. Shipping Coverage
We ship to all serviceable pin codes across India (PAN India delivery) via our logistics partner Shiprocket, which aggregates multiple courier services including Delhivery, BlueDart, Xpressbees, and others.
2. Dispatch Timeline
- In-stock orders: Dispatched within 1–2 business days of payment confirmation.
- Special/configured orders: Dispatch timeline communicated at the time of order confirmation (typically 5–10 business days).
- Orders placed on Sundays or public holidays are processed on the next business day.
3. Delivery Timeline
- Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 2–4 business days after dispatch.
- Tier 2 / Tier 3 cities: 4–7 business days after dispatch.
- Remote or rural areas: Up to 10 business days after dispatch.
Timelines are estimates and may vary due to weather, strikes, or courier delays beyond our control.
4. Shipping Charges
- Shipping charges are calculated at checkout based on order weight, dimensions, and destination pin code.
- Orders above ₹10,000 (excluding GST) may qualify for free shipping at our discretion — check with your account manager.
- Shipping charges are non-refundable unless the return is due to our error.
5. Tracking
Once your order is dispatched, you will receive a shipment tracking link via WhatsApp and/or email. You can also track your order from the Dealer Portal → Orders section.
6. Damaged or Lost Shipments
- If your shipment arrives visibly damaged, note the damage on the courier's delivery receipt and contact us within 48 hours.
- For lost shipments, contact us after the maximum estimated delivery date has passed. We will investigate with the courier and arrange a replacement or refund as applicable.
7. Contact
For shipping queries:
Tisco International
574, Guru Ram Dass Enclave, Sher Singh Colony,
Jalandhar (Punjab) 144002
Email: support@hillbrolifecare.in
Phone: +91 98884 40167
Hours: Mon–Sat, 9:00 AM – 6:00 PM IST