Refund Policy — Tisco International

1. Overview

Tisco International (“we”, “us”) is committed to quality. If you receive defective, damaged, or incorrectly supplied products, we will arrange a replacement or refund subject to the conditions below.

2. Eligibility for Returns

Returns are accepted only in the following cases:

Manufacturing defect: Product does not meet published specifications or has a visible manufacturing defect.
Damaged in transit: Product arrived visibly damaged and was reported within 48 hours of delivery.
Wrong item shipped: We shipped a product different from what was ordered.
Short shipment: Quantity received is less than quantity invoiced.

Returns are not accepted for:

Products that have been used, sterilised, or opened from sterile packaging.
Change of mind or incorrect order placed by the dealer.
Products damaged after delivery due to mishandling or improper storage.
Products ordered on a “Special Order” or “Non-Returnable” basis as communicated at the time of order.

3. Return Process

Contact us within 7 days of delivery at support@hillbrolifecare.in or +91 98884 40167 with your invoice number and photos of the issue.
Our quality team will review and approve or reject the return request within 3 business days.
If approved, we will arrange pickup of the product. Do not ship products back without our written approval.
Products must be returned in original, unopened packaging (where applicable).

4. Refund Processing

Refunds are issued after the returned product is received and inspected at our warehouse.
Refunds for online payments (Razorpay) are processed to the original payment method within 7–10 business days of approval.
For credit account orders, a credit note is issued against future invoices.
Shipping charges are non-refundable unless the return is due to our error.

5. Replacement

In cases where the same product is available, we may offer a replacement shipment instead of a refund. Replacement shipments are dispatched within 5 business days of return approval.

6. Contact