Privacy Policy — Tisco International

1. About Us

Tisco International (“Company”, “we”, “us”, or “our”) operates the Hillbro Dealer Connect platform at hillbrolifecare.in (the “Platform”), a B2B portal for authorised dealers of surgical instruments. This Privacy Policy explains how we collect, use, disclose and safeguard your information.

Registered Office: 574, Guru Ram Dass Enclave, Sher Singh Colony, Jalandhar (Punjab) 144002
Email: support@hillbrolifecare.in
Phone: +91 98884 40167

2. Information We Collect

Account data: Name, business name, GST number, email address, phone number, address.
Transaction data: Orders placed, invoices, payments, shipment details.
KYC documents: Copies of business registration, GST certificate, and identity proof submitted for dealer verification.
Usage data: Pages visited, features used, device type, IP address, browser type.
Communication data: Messages sent via WhatsApp, email, or support tickets on our platform.
Lead data: Contact information submitted via Meta (Facebook / Instagram) lead forms.

3. How We Use Your Information

To process dealer registrations and verify KYC.
To fulfil orders, generate invoices, and arrange shipments.
To process payments securely via Razorpay.
To send order updates, payment confirmations, and transactional notifications via WhatsApp and email.
To respond to support tickets and enquiries.
To follow up on sales leads generated through Meta advertising platforms.
To improve our products, services, and platform experience.
To comply with legal and regulatory obligations (GST, customs, etc.).

4. Sharing of Information

We do not sell your personal data. We share information only with:

Razorpay: Payment processing and payment link generation.
Shiprocket / logistics partners: Order dispatch and shipment tracking.
Supabase: Secure cloud database and authentication infrastructure.
Meta Platforms: Lead generation via Facebook and Instagram ads; subject to Meta's own Privacy Policy.
Government authorities: When required by law (GST filings, court orders, etc.).

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, role-based access controls, and regular security audits. KYC documents are stored in encrypted cloud storage with restricted access.

6. Data Retention

Account and transaction data is retained for a minimum of 7 years as required under the GST Act and applicable Indian accounting standards. KYC documents are retained for the duration of the dealer relationship plus 3 years thereafter.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal retention requirements).
Opt out of marketing communications at any time.

To exercise these rights, email us at support@hillbrolifecare.in.

8. Cookies

We use essential cookies for authentication and session management. No third-party advertising cookies are placed on our dealer portal. The public website may use analytics cookies to understand visitor behaviour.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Platform constitutes acceptance of the revised policy.

10. Contact Us

For privacy-related queries, contact:
Tisco International
574, Guru Ram Dass Enclave, Sher Singh Colony,
Jalandhar (Punjab) 144002
Email: support@hillbrolifecare.in
Phone: +91 98884 40167