Cancellation Policy

1. Cancellation Before Dispatch

Orders may be cancelled without penalty if the request is made before the order is dispatched from our warehouse.

• To cancel, contact us immediately at support@hillbrolifecare.in or +91 98884 40167 with your order/invoice number.
• Cancellations are confirmed only upon written acknowledgement from our team.
• If payment was made online, a full refund will be processed within 7–10 business days to the original payment method.

2. Cancellation After Dispatch

Orders cannot be cancelled once they have been dispatched. If you wish to return the product after delivery, please refer to our Refund & Return Policy.

3. Special Orders

Orders for custom-configured, imported, or “Special Order” products may not be cancellable once confirmed, as these are procured or manufactured specifically for your order. This will be communicated clearly at the time of order placement.

4. Cancellation by Tisco International

We reserve the right to cancel an order in the following circumstances:

• Product is out of stock or discontinued.
• Pricing error on the Platform.
• Payment not received within the stipulated period.
• Suspected fraudulent activity or violation of our Terms of Service.

In such cases, any payments received will be refunded in full within 7–10 business days.

5. Contact

For cancellation requests:
Tisco International
574, Guru Ram Dass Enclave, Sher Singh Colony,
Jalandhar (Punjab) 144002
Email: support@hillbrolifecare.in
Phone: +91 98884 40167
Hours: Mon–Sat, 9:00 AM – 6:00 PM IST